11 min read | Customer Service
How to write an Apology email to customers
Sending apology emails to customers can be the difference between profitability and loss. Displeased customers can hurt your business with negative reviews; they can even drive...
7 min read | Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
6 min read | Customer Service
The exhaustive guide to dealing with angry customers
The article discusses the best ways to deal with angry customers and making them your advocates.
5 min read | Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
8 min read | Customer Service
Email etiquette essentials for customer support professionals
Your customer support team’s email etiquette has a profound impact on how customers perceive your brand. Think Zappos or Amazon and...
5 min read | Customer Service
How to write compelling support emails: A style guide
Sloppy writing, bad formatting, haphazard information, difficult to understand; most support emails miss out on a huge opportunity —...
2 min read | Customer Service
[Infographic] 11 statistics about customer support through the consumer’s lens
When setting standards for customer support, it is important to understand what your customers expect from you.