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Our thoughts on customer service, team collaboration and productivity

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customer support
235 posts
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11 min read    |     Customer Service
10 Key Live Chat Metrics to Measure and Optimize Real-Time Customer Engagement
Discover the top live chat metrics that can help you improve real-time service quality and increase customer retention rates.
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12 min read    |     Customer Service
Step-by-Step Guide to Creating Customer Surveys
‘Ughhh, another brand, another customer survey!’ Do your customers feel this way whenever you send them a survey? Yes,...
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10 min read    |     Customer Experience
Set-up an Internal Knowledge Base in 5 Steps
An internal knowledge base is a digital library of company information for your employees. Learn how to set up one and the top tools that can help you with it.
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15 min read    |     Collaboration & Productivity
Top 17 Customer Success Metrics & How to Track Them
Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
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8 min read    |     Customer Service
7 ways for neurodivergents to succeed in customer support
In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as...
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5 min read    |     Customer Service
7 Effective Email Templates for Requesting Customer Testimonials
“Harness the power of testimonials to build trust and credibility. Discover effective email templates for authentic...
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10 min read    |     Customer Experience
11 Customer Retention Strategies you shouldn’t overlook in 2024
In the immersive realm of the ‘experience economy’, businesses don’t just sell products or services – they craft...
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5 min read    |     Customer Service
[Exclusive Research] 80% consumers expect better customer service during COVID-19
Find out how consumers prefer contacting companies, their idea of good customer service, and how they’d react to a sub-par...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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