10 min read | Customer Service
How to reduce email resolution time: 9 effective tactics
How can your support team stay on top of customer queries and resolve them faster? Here are 9 actionable tips to reduce email resolution...
11 min read | Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
8 min read | Customer Service
Why customer service teams must do away with impersonal “ticketing”- The case against ticketing in customer support
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...
3 min read | Customer Service
3 KPIs your customer support team must adopt now
These three KPIs aren’t common, but should be part of how you measure your customer support effectiveness.
9 min read | Customer Service
How to use Gmail as a Help Desk: A detailed guide
Hiver makes doing customer support from Gmail an absolutely seamless and enjoyable experience.
10 min read | Productivity
Customer onboarding in SaaS: mistakes and how to avoid them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
13 min read | Customer Service
The Complete Guide to Customer Service Best Practices
In 1975, a man drove up outside a tire shop to return four snow tires he’d bought weeks ago. Only, he found the tire shop replaced by a...