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Our thoughts on customer service, team collaboration and productivity

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customer support
235 posts
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10 min read    |     Customer Experience
How to Create a Knowledge Base in 8 Easy Steps!
In this comprehensive blog post, we take a deep dive into how to build the perfect knowledge base for your product/service.
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8 min read    |     Customer Experience
7 Tips for Making Your Video Knowledge Base User-Friendly
Unlock the full potential of your video knowledge base with user-centric features that go beyond the basics. From closed captions...
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16 min read    |     Customer Service
17 Key Customer Service Skills + Ways to Develop Them
Explore 17 vital customer service skills and learn how to enhance them. Boost your team’s efficiency with our expert tips.
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10 min read    |     Customer Experience
The Complete Guide to Online Customer Service
Explore this comprehensive blog, to discover the benefits, essential components, and effective best practices that will elevate your business’s online customer service...
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6 min read    |     Customer Service
7 Customer Service Crimes: What Are They and How to Prevent Them
Customer Service. Two simple – yet very important – words.  It’s customer service that determines, to a large extent,...
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12 min read    |     Customer Experience
Customer Service Ticket 101: Understanding Types, Priority Levels, Categories and more
Think of customer service tickets as more than just digital sticky notes. They’re pathways to understanding, communicating,...
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14 min read    |     Customer Experience
11 Best Knowledge Base Software for Your Business [2024]
Looking for the best knowledge base software? Check out our top 10 picks to to enable customers to self-serve and reduce ticket...
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8 min read    |     Customer Service
10 Google Chrome Extensions for creating Email Templates
These 10 Gmail Template Extensions will help you respond to emails faster and drive efficiency.
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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