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Our thoughts on customer service, team collaboration and productivity

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10 min read    |     Customer Service
7 Best Customer Communication Management Software
Streamline customer interactions, enhance engagement, and drive business growth with the best customer communication management...
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5 min read    |     Customer Service
5 Help Desk Workflow Automations to Improve your Productivity
A help desk workflow is a step-by-step plan that details the various processes involved in resolving customer queries. Let’s...
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11 min read    |     Customer Service
Top 7 Customer Service Softwares for Ecommerce Businesses
Discover the best customer service software tailored for ecommerce businesses. Assist your customers round the clock, across...
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5 min read    |     Customer Service
Experts Share Best Practices on Using Support Feedback to Improve Products
Have you ever wondered what drives product development? Or how some companies seem to always be a step ahead of their...
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15 min read    |     Customer Experience
What is a Knowledge Base?
Unlock the full potential of your organization with the ultimate guide to knowledge bases. Whether you’re in Customer Support, HR, Finance, or ITSM, our latest blog post...
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9 min read    |     Customer Service
Customer Service in the Manufacturing Industry: The Ultimate Guide
From IoT to AI and VR, here’s everything you need to know about offering class-leading customer service in manufacturing.
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9 min read    |     Collaboration & Productivity
7 Best Email Support Software for Your Growing Team
Most businesses today have a dedicated email ID for customer support. The reason for that – email is one of the most...
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6 min read    |     Customer Experience
First Response Time Explained: Tips for Delivering Faster Customer Support
First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time. Here...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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