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Our thoughts on customer service, team collaboration and productivity

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customer support
235 posts
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11 min read    |     Customer Service
Front vs Missive: A Comprehensive Comparison
Here is a detailed Front vs Missive comparison guide to help you choose the right customer support platform for your business.
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8 min read    |     Customer Experience
5 Strategies to Capture and Use the Voice of the Customer
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better...
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10 min read    |     Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that...
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8 min read    |     Customer Service
Tiered Customer Support Model: A Comprehensive Guide
Learn about the tiered support model: a system that divides customer support into different levels based on the complexity of...
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8 min read    |     Collaboration & Productivity
What is a Customer Satisfaction Score? (And how to calculate it?)
Knowing how satisfied your customers are is not just valuable; it’s essential. That’s where the Customer Satisfaction...
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11 min read    |     Collaboration & Productivity
Zendesk vs HappyFox
Deciding between Zendesk and HappyFox? This blog breaks it down. Zendesk shines with its scalability and comprehensive tools, ideal for larger businesses. HappyFox, with its...
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7 min read    |     Collaboration & Productivity
10 Engaging Product Update Email Templates
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed...
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9 min read    |     Customer Service
Customer Service Automation: Without Losing the Human Touch
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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