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Our thoughts on customer service, team collaboration and productivity

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customer support
237 posts
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16 min read    |     Customer Service
12 Best Customer Engagement Software [2024]
In today’s world, it’s no longer just about selling things anymore. It’s about making sure your customers have a good experience every time they interact with a brand....
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13 min read    |     Customer Experience
Top 9 Free Helpdesk Ticketing Software of 2024
anaging customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn’t have to break the bank. In this blog, we’ll...
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7 min read    |     Customer Experience
Exclusive Research 2022 – 72% of Customers Switch Brands after a Negative Experience
Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive...
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11 min read    |     Customer Service
Your Guide to Nailing a Customer Service Job Interview
Here’s a detailed guide to acing a customer service job interview – includes skills to demonstrate and interview...
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7 min read    |     Collaboration & Productivity
Decoding Help Desk Tickets: Understanding Their Role and Impact in Customer Support
Explore the role of a help desk ticket in efficient customer support, streamlined issue tracking, and enhanced service quality.
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6 min read    |     Customer Experience
Ways to Transform Your Customer Support from a Cost Center to Profit Center
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more.  Regrettably,...
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9 min read    |     Customer Service
Why Customer Service Teams Don’t Need Impersonal “Ticketing”
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look...
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6 min read    |     Customer Experience
How to Create a Customer-Facing Wiki in 7 Steps
The effectiveness of your customer service is the difference between customers flocking to your brand or fleeing toward the...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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