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Our thoughts on customer service, team collaboration and productivity

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customer service
281 posts
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5 min read    |     Customer Experience
Can Non-Customer Facing Teams Impact Customer Experience (CX)?
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams. 
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16 min read    |     Customer Experience
How to Improve Your Customer Experience Strategy
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that...
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5 min read    |     Collaboration & Productivity
How to Use the Workload Distribution Feature in Hiver
Struggling to manage your customer service team’s workload? Workload Distribution in Hiver might just be the answer. Learn...
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10 min read    |     Customer Service
Customer Service Performance Review – A Detailed Guide
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
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8 min read    |     Customer Experience
5 Priorities for an Amazing Customer Experience in 2024
Create unforgettable experiences for your customers in 2023 by prioritizing our top five tips to achieve an amazing customer...
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9 min read    |     Collaboration & Productivity
Front vs. Intercom: A Detailed Comparison Guide
Learn about Front vs Intercom in customer support. Compare their features, pricing, and other key aspects.
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8 min read    |     Customer Experience
How to Use Video Marketing to Support Customer Service
Learn how you can leverage videos to deliver excellent support and make the customer experience memorable!
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2 min read    |     Customer Service
The Crucial Role of Email Management in Hospital Settings
In today’s fast-paced healthcare environment, effective communication is a cornerstone of patient care and hospital...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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