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Our thoughts on customer service, team collaboration and productivity

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281 posts
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11 min read    |     Email Management
5 Best Gmail Response Time Tracking Tools
Looking for a way to improve your email response times? Our latest blog post reviews the top 5 Gmail response time tracking tools that can help. From easy Gmail integration to...
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9 min read    |     Customer Experience
Customer Support Ticketing System: The Complete Guide
Imagine this: You’re a customer trying to get help for a product or service. You send an email to the company’s...
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5 min read    |     Customer Service
11 Account Verification Email Templates for Your Business
Enhance user trust and security with our collection of 11 customizable account verification email templates. Streamline...
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11 min read    |     Customer Service
10 Best Customer Service Chatbots
Discover the best customer service chatbots for efficient, automated support. Our top 10 picks will help you find the right chatbot for your business!
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11 min read    |     Customer Experience
13 most commonly asked customer service interview questions (and their answers)
This blog discusses the 13 most commonly asked customer service interview questions and provides detailed answers to each. It...
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5 min read    |     Customer Service
The Complete Guide to Average Resolution Time (ART)
When I reach out to a support team for help, what I value most is speed and efficiency. I’ve reached out because I’m having...
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5 min read    |     Customer Experience
Can Non-Customer Facing Teams Impact Customer Experience (CX)?
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams. 
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16 min read    |     Customer Experience
How to Improve Your Customer Experience Strategy
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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