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Our thoughts on customer service, team collaboration and productivity

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customer service
281 posts
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11 min read    |     Customer Experience
How to use Gmail Automation for Customer Support
From auto-sorting emails to sending timely follow-ups, Gmail automation can transform your customer service experience. Learn how...
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6 min read    |     Customer Experience
Top 5 HIPAA-Compliant Live Chat Messaging Apps
As the healthcare industry rapidly digitizes, proper communication between patients and providers has become more essential than ever. Yet, every digital interaction carries with...
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12 min read    |     Customer Experience
Gmelius vs DragApp: What to Choose in 2024 (Comparison)
Gmail is amazing. Because it’s free and easy to use, it makes sense for teams in companies to use Gmail for collaboration....
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12 min read    |     Customer Service
Cloud-based vs On-premise Email Ticketing Software
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise...
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6 min read    |     Customer Experience
How to build the right feedback questionnaire for your next customer survey (62 examples and tips)
We all know that customers are the lifeblood of any business. They use your product or service, engage with your brand, and...
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10 min read    |     Collaboration & Productivity
A Complete Guide to Help Desk Migration
Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.
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7 min read    |     Customer Service
8 Examples of Bad Customer Service and How to Avoid Them
Have you ever found yourself stuck on hold for hours, or talking to a customer service representative who just doesn’t seem...
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7 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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