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Our thoughts on customer service, team collaboration and productivity

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customer experience
181 posts
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11 min read    |     Collaboration & Productivity
Mastering Customer Acquisition Cost (CAC): Key Insights and Strategies
Learn effective strategies to calculate, analyze, and reduce customer acquisition cost. Perfect for businesses looking to...
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5 min read    |     Customer Experience
Omnichannel Customer Support 101: Everything You Need To Know
Imagine this for a second: Your customer support is a bustling city subway system. Now, each transport line represents a...
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9 min read    |     Customer Experience
How to stop chatbots from upsetting your customers?
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental...
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11 min read    |     Customer Experience
Customer Empowerment – What is it, Why is it Important, and How to Achieve it
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to...
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7 min read    |     Customer Experience
5 Ways to Leverage WhatsApp Business for Customer Service
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
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16 min read    |     Collaboration & Productivity
Zendesk vs Help Scout – A Detailed Comparison
This blog offers a side-by-side look at Zendesk’s robust, feature-rich platform and Help Scout’s simpler, more...
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12 min read    |     Customer Service
10 Best Missive Alternatives for 2024
Check out our list of Missive alternatives for 2024. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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7 min read    |     Customer Experience
7 Best Free Knowledge Base Software in 2024
Not very long ago, every time we needed an answer to a question, we’d spend hours leafing through pages of books — hoping we stubble upon a tidbit that would help. While it...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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