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Our thoughts on customer service, team collaboration and productivity

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customer experience
180 posts
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12 min read    |     Customer Service
Cloud-based vs On-premise Email Ticketing Software
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise...
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6 min read    |     Customer Experience
How to build the right feedback questionnaire for your next customer survey (62 examples and tips)
We all know that customers are the lifeblood of any business. They use your product or service, engage with your brand, and...
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7 min read    |     Customer Service
8 Examples of Bad Customer Service and How to Avoid Them
Have you ever found yourself stuck on hold for hours, or talking to a customer service representative who just doesn’t seem...
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7 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
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7 min read    |     Customer Experience
How AI Development Can Add More Humanity to Customer Service
Discover how AI development can help businesses add more humanity to customer experience and improve customer service to a whole...
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12 min read    |     Customer Experience
How to Create a Successful Customer Loyalty Program
Here’s a detailed guide to help you understand what a customer loyalty program is, and how you can create a solid one for...
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9 min read    |     Customer Experience
9 most common customer service scenarios (and how to deal with them)
Turn those frowns into smiles and those complaints into commendations. It’s not just about solving problems; it’s...
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11 min read    |     Collaboration & Productivity
Mastering Customer Acquisition Cost (CAC): Key Insights and Strategies
Learn effective strategies to calculate, analyze, and reduce customer acquisition cost. Perfect for businesses looking to...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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