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Our thoughts on customer service, team collaboration and productivity

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customer experience
181 posts
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8 min read    |     Customer Experience
5 Strategies to Capture and Use the Voice of the Customer
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better...
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10 min read    |     Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that...
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8 min read    |     Collaboration & Productivity
What is a Customer Satisfaction Score? (And how to calculate it?)
Knowing how satisfied your customers are is not just valuable; it’s essential. That’s where the Customer Satisfaction...
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7 min read    |     Customer Experience
How User-Generated Content Impacts Customer Engagement
The best way to create content for your user base is by letting them make it for you. Do that, and your engagement will...
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10 min read    |     Customer Service
7 Best Customer Communication Management Software
Streamline customer interactions, enhance engagement, and drive business growth with the best customer communication management...
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14 min read    |     Customer Experience
A Detailed Guide to Customer Satisfaction Surveys
A comprehensive guide to creating customer satisfaction surveys that help improve the end customer experience.
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11 min read    |     Collaboration & Productivity
How to Create a Customer Success Plan (Templates & Examples)
Here’s a detailed guide to creating a customer success plan for your business. Do not forget to check out the examples and...
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8 min read    |     Customer Service
How Great Customer Service Can Drive Small Business Growth
In this post, we discuss how prioritizing customer service can help a small business stand out, and drive better ROI.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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