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Our thoughts on customer service, team collaboration and productivity

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Collaboration
71 posts
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12 min read    |     Customer Service
10 Best Missive Alternatives for 2024
Check out our list of Missive alternatives for 2024. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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1 min read    |     Company news
Hiver’s Commitment to Frontline Businesses During COVID-19
As a young SaaS company based out of India, our response to COVID-19 in the last month changed from wait-and-watch to overnight...
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8 min read    |     Customer Service
Tiered Customer Support Model: A Comprehensive Guide
Learn about the tiered support model: a system that divides customer support into different levels based on the complexity of...
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12 min read    |     Collaboration & Productivity
10 Knowledge Management Tools for 2024
A knowledge management tool helps companies create an accessible repository of important resources. Here are 10 tools that can do this for you
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7 min read    |     Collaboration & Productivity
10 Engaging Product Update Email Templates
Explore 10 engaging product update email templates in our latest blog post. Designed for various product update scenarios, these templates ensure your customers are well-informed...
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5 min read    |     Customer Service
5 Help Desk Workflow Automations to Improve your Productivity
A help desk workflow is a step-by-step plan that details the various processes involved in resolving customer queries. Let’s...
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11 min read    |     Customer Service
10 Best Accounts Receivable Software for Businesses
Maximize cash flow with the best accounts receivable software. Find the right tool to streamline invoicing processes.
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11 min read    |     Collaboration & Productivity
Top 10 Internal Communication Tools For 2024
Explore the 10 best internal communication tools of 2024. Boost team collaboration and productivity with our top picks.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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