9 min read | Customer Service
10 brilliant customer service training games
The most effective way to train customer service teams – fun and powerful games that make hard-to-grasp concepts a breeze.
6 min read | Remote Work
Short guide: Delivering great customer service during a pandemic
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...
4 min read | Customer Service
Why your support team deserves better than Google’s Collaborative Inbox
Are you managing your customer support emails with Google Group’s Collaborative Inbox? Be ready to spend time finding needles in a...
4 min read | Collaboration
Use Gmail for better delegation to your secretary
‘If you want to get something done, do it yourself’ is one of the biggest lies they’ve told you. If you run a business, doing...
18 min read | Email
27 Google Chrome extensions for managing emails
Gmail is an amazingly powerful email service on its own, but if you could make it faster and better, wouldn’t you? I know I would. It’s...
11 min read | Remote Work
The Comprehensive Guide to Remote Work – Tools and Strategies
The future of work has been, for many years, touted to be remote. And now, in the wake of the Covid19 situation, we’ve all been forced to...
9 min read | Popular Posts
Everything you need to know about Shared Inbox
Do you have a few frighteningly long and convoluted email threads weighing down your inbox right now? Teammates that haven’t heard about shared inbox? Meandering threads...