23 min read | G Suite
The ultimate guide to Google Docs
The elementary of Google Docs The advanced functions of Google Docs Data security in Google Docs Google Docs is one of the most beloved word processing apps out there. It is a...
4 min read | G Suite
7 Add-Ons for Google Docs & Sheets Every Business User Needs
Like many other Google products, Docs and Sheets support the use of add-ons to extend functionality and add new capabilities that might not...
8 min read | Customer Service
Make Google Groups Actually Work for Customer Support
The Google Groups tool was meant to make it easy for people to work more efficiently in groups. With the tool, email ids such as...
11 min read | Shared Inbox
16 Top Shared Inbox Tools for Businesses
A detailed analysis of shared inbox tools: who should use – what you’ll like – what you won’t like – pricing, and more.
5 min read | Customer Service
Why Google’s Collaborative Inbox Isn’t Ideal For a Support Team
Email plays a crucial role in customer support. A staggering 72% of adults prefer to interact with brands and retailers through email,...
7 min read | Collaboration
Internal Communication Best Practices for Support Teams
Discover 6 best practices for internal communication for your customer service teams and their top three benefits.
8 min read | Remote Work
Delivering Great Customer Service During a Pandemic: A Guide
A family recently got stuck in the Dominican Republic as all commercial flights were canceled in the wake of the COVID-19. They called...