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Collaboration
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9 min read    |     Collaboration & Productivity
A Complete Guide To Customer Profiles (+Examples and Templates)
Think about your last interaction with a customer—did you know what that person wanted, or were you just guessing?  Sure,...
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9 min read    |     Collaboration & Productivity
Top 10 Internal Communication Tools For Your Team
Explore the 10 best internal communication tools of 2024. Boost team collaboration and productivity with our top picks.
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8 min read    |     Email Management
Organize and Manage Emails in Google Groups
Google Groups offers a collaborative space for people with similar interests to have discussions.  But it can be a challenging task to manage Google Groups – especially...
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10 min read    |     Collaboration & Productivity
Zendesk vs Gorgias – A Comparison
Discover the ideal customer service platform for your business in our comprehensive blog comparing Zendesk and Gorgias. Delve into their features, pricing, and user experiences to...
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6 min read    |     Collaboration & Productivity
A Guide to Email Management With Virtual Assistant
Email management done manually can be time-consuming. Virtual assistants offer a solution by organizing and responding to...
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16 min read    |     Collaboration & Productivity
How to setup a Shared Inbox in Gmail: A complete guide
In this detailed post, we tell you how and why your customer service team should use a Gmail shared inbox.
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8 min read    |     Collaboration & Productivity
Multichannel Vs. Omnichannel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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11 min read    |     Chat
What is Collaborative Communication and How To Implement It?
Collaborative communication is what sets great teams apart from the rest. Explore tools and strategies that improve team...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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