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Our thoughts on customer service, team collaboration and productivity

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Collaboration
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15 min read    |     Collaboration & Productivity
Everything You Need to Know About Global Help Desks in 2024
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
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11 min read    |     Customer Experience
Front vs Zendesk : A Detailed Comparison Guide
See how Hiver fares against popular customer support tools like Front and Zendesk against different aspects.
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3 min read    |     Company news
Say hello to the new Hiver
Today we’re officially launching our new logo and a refreshed, all-new Hiver. This isn’t just a cosmetic rebrand, it communicates who we are and what we want to become. Also,...
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8 min read    |     Collaboration & Productivity
14 hacks to help you become a Google Drive expert
Let’s face it: Google Drive is one of the best online storage services available. It is feature-rich, flexible, and...
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8 min read    |     Customer Service
10 Google Chrome Extensions for creating Email Templates
These 10 Gmail Template Extensions will help you respond to emails faster and drive efficiency.
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10 min read    |     Customer Experience
Top 10 Help Desk Software for Startups in 2024
Setting up a business is like hopping onto a roller coaster. It’s thrilling, exciting, and yet very challenging.  Whatever startup you choose to build, you’ll...
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7 min read    |     Collaboration & Productivity
Why You Deserve Better Than Gmail’s Delegated Access
2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this...
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23 min read    |     Google Workspace
The ultimate guide to Google Docs
The elementary of Google Docs The advanced functions of Google Docs Data security in Google Docs Google Docs is one of the most beloved word processing apps out there. It is a...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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