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Our thoughts on customer service, team collaboration and productivity

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Collaboration
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18 min read    |     Collaboration & Productivity
The 10 Best Live Chat Widgets for Your Website
The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
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10 min read    |     Customer Service
12 Ways Businesses Can Use AI in Customer Service
How to use AI in Customer Service? Here are 12 simple yet effective strategies that can help boost service efficiency and...
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6 min read    |     Customer Service
How to Integrate QuickBooks with Gmail?
Discover the step-by-step guide to effortlessly integrate QuickBooks with Gmail. Streamline and manage your finances.
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23 min read    |     Google Workspace
The ultimate guide to Google Docs
The elementary of Google Docs The advanced functions of Google Docs Data security in Google Docs Google Docs is one of the most beloved word processing apps out there. It is a...
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6 min read    |     Collaboration & Productivity
The definitive guide to Slack etiquette
The definitive list of dos and don’ts on Slack.
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5 min read    |     Google Workspace
8 Add-Ons for Google Docs & Sheets Every Business User Needs
Like many other Google products, Docs and Sheets support the use of add-ons to extend functionality and add new capabilities that...
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11 min read    |     Collaboration & Productivity
Google Apps and Gmail Limits: What Everyone Needs to Know
Like any other cloud / SAAS offering, Google imposes limits on various functions such as the number or emails you can send every...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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