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Our thoughts on customer service, team collaboration and productivity

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Customer Service
343 posts
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8 min read    |     Collaboration & Productivity
Manage an Internal Helpdesk? Here’s All You Need to Know
Happy employees are productive employees. It’s not a supposition—it’s a fact backed by a full-fledged study: the 700-person...
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8 min read    |     Customer Service
Using Google Groups for Customer Support: Tips and Tools
The Google Groups tool is meant to make it easy for people with a Google account to work more efficiently in groups. With the...
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6 min read    |     Customer Service
Customer Surveys in Hiver: Measure Customer Satisfaction Without Complicating Things
There are so many different ways to measure customer satisfaction — figuring out which one to send to your customers can become...
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7 min read    |     Customer Service
Hiver – The Best Zendesk Alternative
Hiver is the simplest Zendesk alternative. There’s hardly anything to learn. Setting up takes just minutes. Your team is going to love it.
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8 min read    |     Customer Service
10 Reasons Why Traditional Help Desks Don’t Make the Cut
Excellent customer service is what tops the list of every customer looking for a solution from a business. 90% of American...
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6 min read    |     Customer Service
Why Hiver Is The Best Groove Alternative
Hiver is the best GrooveHQ alternative that lets you deliver stellar customer service right from Gmail
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11 min read    |     Collaboration & Productivity
2024 Guide to Google Business Profile
Google Business Profile, formerly known as Google My Business, is a free listing on Google. Learn how to set up and optimize it to boost your online visibility.
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9 min read    |     Customer Service
Email Etiquette Essentials for Customer Support Teams
Your customer support team’s email etiquette has a profound impact on how customers perceive your brand. Think Zappos or...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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