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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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3 min read    |     Customer Service
3 KPIs your customer support team must adopt now
These three KPIs aren’t common, but should be part of how you measure your customer support effectiveness.
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14 min read    |     Customer Service
The Complete Guide to Customer Success in SaaS
In any SaaS business, the focus is not just on making a sale. It’s about ensuring on-going customer satisfaction and engagement for continued growth. To help with this, the...
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11 min read    |     Customer Service
How to Build a Culture of Customer Centricity in Your Organization
It’s your customers who’re running the show, making you profits and paying the salaries of your employees. In return, they...
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6 min read    |     Customer Service
7 Signs That Your Customer is Dissatisfied With You
When you get a customer on board, it is your responsibility to fulfil the commitments you made at the time of sales. If you...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

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Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

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Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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