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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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14 min read    |     Customer Service
11 Ways To Reduce Customer Churn
Reducing customer churn rate can dramatically accelerate your revenue growth. This guide contains nifty tactics to keep customers from leaving.
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12 min read    |     Customer Service
7 Different Ways to Measure Customer Satisfaction
Doing everything for the customer and not knowing how that fared is like shooting in the dark, isn’t it? This post talks about...
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12 min read    |     Customer Service
Customer Feedback: How to Look Beyond What Users Tell You
Collecting customer feedback is an important aspect of running a successful business. But oftentimes, customers don’t tell you...
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13 min read    |     Customer Service
How to Deal With Difficult and Angry Customers (15 Tips and Examples)
The article discusses the best ways to deal with angry customers and make them your advocates.
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17 min read    |     Customer Service
Customer Feedback Guide: How to Collect and What to Do With It?
The article talks about the best ways to seek feedback from your users, and what to do with it.
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3 min read    |     Customer Service
How to Use Shared Drafts for Gmail
Explore Hiver’s Shared Drafts for Gmail: Transform team email collaboration with easy-to-use, integrated features for enhanced efficiency and teamwork.
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14 min read    |     Customer Service
How to Use Gmail as a Helpdesk: A Detailed Guide
Hiver makes doing customer support from Gmail an absolutely seamless and enjoyable experience.
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10 min read    |     Customer Service
7 Tips to Inspire Lifelong Customer Loyalty
Customer loyalty is hard to gain, but play your cards right, and you can succeed in creating a life-long relationship with them. Learn how.
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Collaboration & Productivity
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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