Skip to content
Complete Guide to Customer Relations: Importance, Types, and Strategies
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and future.
Focus on building strong customer relations to ensure you’re meeting the needs of all your customers – past, present, and future.
Tips, examples and best practices to help you devise the perfect social media customer service strategy.
Read on to better understand the definition, similarities, and differences between a help desk, service desk, and IT service management.
In the customer service industry, burnouts are unfortunately quite common. In this post, we tell you how you can prevent your team from burnouts.
Information technology is the backbone of the twenty-first century. Here’s how IT companies can grow by providing better customer service.
In this blog post, we give you an in-depth analysis of the various components that make up a customer service performance review
Learn about the various roles and responsibilities in customer service. Also, get to know the skills needed to perform each role effectively.
Learn why customer self-service options are so important, and how you can implement them the right way.
70% of American consumers would prefer spending more money with companies who provide excellent customer service. Customer service metrics are KPIs that give you a clear idea of the contribution your services department is making to the overall progress of your company.
If your team needs a reliable system for email, file sharing, and communication, Google Workspace is a (popular) and great place to start. It brings
Most customer support teams obsess over fast replies and ticket resolution times. But here’s what they often overlook: how those replies make customers feel. A
Learn everything about building a service recovery culture in your organization. Earn customers for life by going the extra mile to please irate customers.
Thanks for subscribing!
based on 2,000+ reviews from
Add Hiver’s extension to your Gmail from the Chrome Webstore
Log in to the extension to grant necessary permissions
Enjoy your 7-day free trial of Hiver
Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver.
That’s okay. Would you be open to try Hiver’s standalone web-based customer
service platform, which does not require downloading the Gmail extension?
The web app is currently under development—we’ll notify you as soon as it’s live.
In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension.
Unlimited users on the Free plan ✦ No credit card needed
By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy
I’m good
You’ll receive an email shortly with the details. Don’t forget to add to your calendar!
“Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver”
Project Manager
Fill out the form and we’ll get back to you.
Connect with our customer champion to explore how teams like you leverage Hiver to: