Skip to content
AI Customer service software built for modern support teams
Support customers across channels and deploy AI agents to handle the grunt work, from ticket pre-work to autonomous resolutions.
Trusted by 10,000+
Support, Finance & IT teams
Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates.
Wes Gibson
Revenue Operations Manager
With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time.
Nathan Strang
Ocean Freight Operations Manager
We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive.
John Torres
Director of Customer Communication
Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient.
Jill Tarnoff
Sr. AP Specialist at Ping Identity
With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
We tested Freshdesk and Salesforce, but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything.
Sławomir Piotrowski
Head of Data Processing
Hiver is miles ahead of other legacy customer service software. Here’s why.
Use AI to 10x your support, not your team
Why most AI customer service software Isn't actually AI-native
Built for complex B2B support scenarios
Use AI to triage, resolve, assist, and perform QA.
AI keeps all your support documentation updated
Go live in less than a day
AI built-in across plans. No addons and credit pricing
Built for high-volume B2C transactional support
Limited to L1 deflection and chatbots
Manual documentation. No AI to keep help docs fresh
Weeks of training and overhead
AI Pricing is usage-based, flat fee, or credit-based.
Why 10,000+ teams choose Hiver for customer service
50% faster first-response times
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
40% boost in response speed
We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
25% faster email responses
We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.
Brennan Hicks
People Operations Project Manager
130+ hours saved monthly
Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues.
Lemi Orhan Ergin
Co-founder & Technical Lead
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
The complete customer service platform
Related Articles
Frequently Asked
Questions
What’s included in Hiver’s customer service software platform?
Hiver is a customer service software that can seamlessly integrate with other tools, enabling customer service teams to manage, track, collaborate and respond to customer queries seamlessly, unlike traditional systems that may lack real-time collaboration and integration.
What is AI customer service software?
AI customer service software helps teams handle customer requests using AI features like AI Copilot for replies and instant answers, AI Agents for routine resolutions, AI QA for quality checks, and AI Topics for trend discovery. Its main benefit is helping teams resolve more requests faster without adding manual work.
How does Hiver improve SLA tracking and resolution speed?
Hiver tracks SLA timers in real time and triggers alerts, escalations, or reassignments when deadlines are at risk. Automations, rules, and AI help reduce manual work so teams meet SLAs more consistently and resolve requests faster.
How is Hiver different from Zendesk for customer service?
Hiver combines omnichannel support, AI, automation, and collaboration in a modern, easy-to-use platform that teams can set up quickly, while Zendesk often requires more complex setup, training, and add-ons.
How does Hiver ensure the privacy and security of customer service communications?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.
Does Hiver provide analytics and reporting tools for customer service performance tracking?
Yes, Hiver provides analytics to track and measure key customer service metrics such as response time, response rate, and resolution time. Moreover, you can create custom reports and dynamic dashboards to track your team and business performance.
Is Hiver's customer service software good for small teams?
Yes. Hiver is designed to be simple to set up, easy to use, and flexible to grow with your team, making it ideal for small teams that want powerful support workflows without the complexity of legacy help desks.
Does Hiver support AI-powered ticket routing and auto-replies?
Yes. Hiver uses AI Agents to automatically triage and route tickets based on intent and urgency, while AI Copilot helps generate contextual replies and instant answers using connected knowledge sources.
What channels does Hiver's customer service software support?
Hiver supports customer conversations across email, live chat, voice, WhatsApp, SMS, social media channels, customer portals, and knowledge bases from one unified platform.
