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Codify best practices with automated workflows and built-in AI
Use a mix of rules and AI to route conversations, triage requests, and keep support moving without manual effort.
Unlimited users on Free plan ✦ No credit card needed
Trusted by 10,000+ Customer service, Finance & IT teams
Automate the busywork and deliver great support
Powerful automation, made effortless with AI
Explore why customers love Hiver
50% faster first-response times
Every improvement we made with Hiver strengthened how our team operates. What used to take five steps now happens automatically—and everyone knows exactly who owns what.
Wes Gibson
Revenue Operations Manager
40% boost in response speed
We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.
Kenedi Padgett
Manager of Scaled Customer Success
25% faster email responses
We’ve always focused on responding quickly and accurately to our team members, and with Hiver, we’ve only gotten better. We’re now responding 25% faster than earlier.
Brennan Hicks
People Operations Project Manager
130+ hours saved monthly
Support and engineering were trying to help customers, but context kept getting lost without a shared system. We were spending more time coordinating than actually resolving issues
Lemi Orhan Ergin
Co-founder & Technical Lead
20% faster response times
Hiver’s AI Copilot is helping our team respond faster without sacrificing tone or quality. It’s a great starting point that we can build on as we scale.
Dana Madlem
CEO
Plus everything else a support team needs
Frequently Asked
Questions
How does automation work in Hiver?
Hiver lets you build no-code workflows using rules and AI to route, prioritize, tag, and trigger actions automatically. Automations respond to conversation context, not just static conditions.
Can automations assign tickets based on skills and workload?
Yes.You can route requests to agents based on skill, availability, workload, CRM ownership, or custom data. This ensures the right work reaches the right person without manual sorting.
Can AI be used inside workflows?
Yes. AI can detect intent, sentiment, and extract key details to trigger routing, prioritization, or multi-step actions automatically. Workflows adapt to what the conversation is actually about.
Can automations connect with other tools and systems?
Yes. You can trigger API calls and sync data with CRMs, project tools, and other systems. Ticket data flows across tools automatically so workflows stay connected end to end.
How does Hiver ensure the privacy and security of customer service communications?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA and CCPA compliant with leading security policies and frameworks including SAS70 level II, SSAE 16, and SOC framework. All of these make Hiver the safest customer service ticketing software.
How does the 7-day free trial work?
When you sign up, you instantly get access to our Elite plan for 7 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Which features can I use during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits, and can also experience the best support we have to offer.
What happens at the end of my trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need a credit card to sign up?
No, you do not. You will only be required to produce your credit card information when you upgrade to a paid subscription.
What support options does Hiver offer to its customer service solution users?
Hiver as a customer service software helps customer service teams to provide multi-channel support through a dedicated help centre, 24×7 live chat, voice, WhatsApp, and email, ensuring that users can get help whenever they need it.
Automate your way to productivity with Hiver
Unlimited users on Free plan ✦ No credit card needed
