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A feedback widget is an important tool to help you gather customer feedback. Feedback widgets can take different forms –
- They can be embedded as CSAT surveys on your customer service emails;
- They could be placed at the end of blog articles, asking your customers whether they found the article helpful;
- They could be placed on your website’s product pages, asking your customers to rate your product or service.
Feedback widgets make it easier for your customers to share what they feel about your product or service. Asking customers for their feedback makes them feel valued, and gives you numerous insights into possible opportunities, and areas of improvement.
