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Each day, your customer service team receives numerous customer queries and requests, many of which may be similar in nature. In order to help your agents save time, improve their productivity, and maintain consistency in their responses, you can use canned responses – pre-drafted and reusable response templates to answer similar customer questions.
Your customer service team can use canned responses for responding to common customer questions around product features, demo requests, subscription requests, payments etc.
While canned responses can be extremely handy when your agents are dealing with a large volume of customer queries, they must not sound cold or impersonal. Your helpdesk should allow agents to bring a touch of personalization to canned responses using placeholders.
