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Our thoughts on customer service, team collaboration and productivity

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5 posts
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7 min read    |     Collaboration & Productivity
Why You Deserve Better Than Gmail’s Delegated Access
2004: An email odyssey April 1, 2004 — If you had to pick one date to mark a watershed moment in the history of email, this...
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3 min read    |     Shared Inbox
Understanding Shared Mailboxes by Analysing 30,000 Companies
What is the most commonly used team mailbox? Being an organization that has an uncanny love for email and is a maker of a shared...
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4 min read    |     Shared Inbox
Gmail Shared Mailbox: Inefficiencies, and alternatives
Most companies that use Google Workspace (formerly G Suite) have a Gmail Shared Mailboxes for group email addresses such as...
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4 min read    |     Collaboration & Productivity
How Hiver helps remote teams stay connected
Until recently, remote work has largely been associated with freelancers, digital nomads, and some new-age companies. But this isn’t the case anymore. The COVID-19 pandemic has...
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1 min read    |     Company news
Introducing Shared Mailboxes For Gmail
A feature that lets you easily manage shared email accounts like [email protected], [email protected] from your Gmail.
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Collaboration & Productivity
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Customer Service
Email Management
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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