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Understanding Shared Mailboxes by Analysing 30,000 Companies

May 24, 2021
  |  
Shared Inbox
  |  
3 min read
shared-mailboxes-analysis

What is the most commonly used team mailbox?

Being an organization that has an uncanny love for email and is a maker of a shared mailbox solution, it was only imperative that one day this harmless question would lead to a seriously heated debate.

Shared mailboxes, if you are coming across this term for the first time, is a generic group email id like [email protected] or [email protected] where multiple people can access emails received on the particular mailbox.

We at Hiver have shared mailbox camps. Everyone has a favorite team inbox which they think (and sometimes insist) is most widely used.

So, to put an end to this debate, we decided to look at publicly available data of over 30,000 US companies that use G Suite.

Here’s what we found:

[email protected] takes the top honor

[email protected] is the most commonly used team inbox whereas [email protected] is a distant second. It wasn’t really a surprise considering [email protected] is an industry-agnostic term. In fact, for most of the industry verticals we studied, the number of [email protected] inboxes was more than double of [email protected]

Around 42% of the companies we studied have an [email protected] mailbox whereas [email protected] was used by roughly 18% of the companies in the sample set.

shared-mailboxes-analysis
A comparison graph between [email protected] and [email protected]

Strong contenders in [email protected] and [email protected]

Although [email protected] and [email protected] led the charts, generic inboxes like [email protected], [email protected], and [email protected] were quite popular as well.

Nearly 10% of all the companies had a [email protected] shared inbox, making it the third on our list of most-used-shared-inboxes. In the automotive vertical, [email protected] was even more widely used than the [email protected] shared inbox.

6% of all the companies we looked at had a [email protected] shared inbox, making it 4th on our list. More companies from the Finance and F & B verticals used [email protected] over [email protected]

[email protected] – Only 5% of the companies use this shared inbox. This statistic came as a surprise to us since we expected [email protected] to be higher up on the list.  More companies in the finance, technology and education verticals used [email protected] over [email protected]

[email protected]A lot of companies took privacy seriously, making it the 6th most popular shared inbox, accounting for close to 3% of all the shared inboxes. Companies in the technology, finance, and education verticals use [email protected] more than other shared inboxes such as [email protected] and [email protected]

shared-mailboxes-analysis
A comparison graph of the top 10 shared inboxes

Education bucks the trend

The Education vertical threw up a few surprises which we feel deserve a special mention.

[email protected] – Given the nature of this vertical, it was not a surprise that [email protected] became the third most popular shared inbox among this set of companies. There were also a lot more institutes which used [email protected] over [email protected]

[email protected] – Of all the other verticals, education had the most number of companies using [email protected] as an inbox.

There were more educational institutions using [email protected] and [email protected] shared inboxes than [email protected], showing where their priorities lie.

shared-mailboxes-analysis
A comparison graph of shared mailboxes in educational institutes

[email protected], [email protected], and [email protected]

There were a few shared inboxes names that really stood out from the rest, not so much for being popular but for being super creative.

[email protected] – There were 9 companies that were overflowing with joy, and that is why we guess they used a [email protected] shared inbox. Also, 14 companies used the [email protected] shared inbox.

[email protected] – If you need to hire a spook, you know where to go.

[email protected] and [email protected] – Four companies in the business vertical spread love using a [email protected] shared inbox.

[email protected] – We are not even going to analyze what these 11 companies were thinking when they created a “[email protected]” shared inbox.

shared-mailboxes-analysis
A few examples of uncommon shared mailboxes

Some of the other noteworthy mentions were [email protected], [email protected], [email protected], [email protected] and [email protected]

Have you come across a fun shared inbox that you feel deserves a mention? Write to us on the comment.

Hiver HQ
Naveen writes content for Hiver. When not reading espionage novels or instruction manuals of household appliances, he tries his hand at absurd humour.
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