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32 posts
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3 min read    |     Collaboration & Productivity
How Hiver uses Hiver for remote work
COVID-19 threw a spanner in the works for the support team at Hiver and most of the world alike. With social isolation becoming the need of the hour, we transitioned into a remote...
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1 min read    |     Shared Inbox
[Infographic] How to manage your Shared Inboxes: Old-school vs The Hiver Way
I am sure we’ve finally accepted that Email is not dying. Gmail alone has 1 billion active users. Everything that was designed...
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3 min read    |     Email Management
Franchise owner: Manage emails, generate more revenue
For Franchise owners, keeping customers happy and building strong business relationships are the only ways to grow fast without...
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5 min read    |     Product Updates
Hiver Updates: Advanced automations, Conversation ID, SLA reports, and more!
We constantly strive to add value for our customers and expand what they can achieve on Hiver. The previous quarter was focused...
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5 min read    |     Customer Service
9 Best Customer Referral Email Ideas + Templates
Unlock growth with customer referral emails that create a personal connection, highlight benefits, offer compelling incentives,...
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8 min read    |     Customer Service
7 Best AI Email Management Tools in 2023
AI email management tools leverage artificial intelligence to streamline email handling in today’s information-intensive environment. By automating tasks like email sorting,...
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10 min read    |     Customer Service
Top 10 Help Scout Alternatives for Businesses
Help Scout is a multi-channel customer service platform that caters to businesses of all sizes. Originally a shared inbox tool (think email customer support tool),the platform...
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13 min read    |     Email Management
How to Organize Your Gmail Inbox in 15 Minutes: [17 Tips + Examples]
Wasting a lot of time in your inbox? Try these practical tips to organize Gmail and you’ll have more time for everything...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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