2 min read | Company News
Hiver Now Delivers 24×7 Customer Support – The Story
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
6 min read | Customer Service
5 Steps to Improve Higher Education Customer Service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
4 min read | Productivity
Hiver Updates: Dark Mode on Mobile, Search Email Body in Automations, Track Missing Conversations, and More!
When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our customers...
5 min read | Customer Service
6 Reasons to Fall in Love With the All-New Hiver Mobile App
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
1 min read | Company News
FinancesOnline recognizes Hiver with its 2018 Great UX Award
We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience...
8 min read | Customer Service
Why Customer Service Teams Don’t Need Impersonal “Ticketing”
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...