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Our thoughts on customer service, team collaboration, and productivity

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6 posts
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7 min read    |     Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
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8 min read    |     Customer Service
Why customer service teams must do away with impersonal “ticketing”- The case against ticketing in customer support
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...
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1 min read    |     Company News
FinancesOnline recognizes Hiver with its 2018 Great User Experience Award
We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience...
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6 min read    |     Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
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5 min read    |     Customer Service
Six reasons to fall in love with the all-new Hiver mobile app
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
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2 min read    |     Company News
Hiver now delivers 24×7 customer support – Story of how and why we did it
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
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Collaboration
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Email
G Suite
Logistics
Product Updates
Productivity
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Shared Inbox
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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