Our thoughts on customer service, team collaboration, and productivity

Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...

Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...

We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience...

Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...

With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.

Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.

When choosing what to build next, a great source of inspiration is the voice of our customers. The conversations we have with our customers...