7 min read | Customer Service
5 Steps to Improve Higher Education Customer Service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
9 min read | Customer Service
Why Customer Service Teams Don’t Need Impersonal “Ticketing”
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...
1 min read | Company News
FinancesOnline recognizes Hiver with its 2018 Great UX Award
We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience...
7 min read | Collaboration
Achieving Customer Service Automation (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...
5 min read | Customer Service
6 Reasons to Fall in Love With the All-New Hiver Mobile App
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
2 min read | Company News
Hiver Now Delivers 24×7 Customer Support – The Story
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.