1 min read | Company News
FinancesOnline recognizes Hiver with its 2018 Great User Experience Award
We’re proud to announce that FinancesOnline, a leading software review directory, has recognized Hiver with their Great User Experience...
8 min read | Customer Service
Why customer service teams must do away with impersonal “ticketing”- The case against ticketing in customer support
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look at what...
5 min read | Customer Service
Six reasons to fall in love with the all-new Hiver mobile app
With the all-new Hiver mobile app, you can now empower your team to provide great customer service even they’re on-the-go.
7 min read | Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
5 min read | Collaboration
How to Automate Customer Service (Without Losing the Human Touch)
Customer Service Automation can help businesses improve efficiency and reduce costs. In this post, we tell you how you can implement...