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Our thoughts on customer service, team collaboration and productivity

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email management
101 posts
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8 min read    |     Customer Service
AI vs Human in Customer Service: 50% Support Professionals Support AI-Human Collaboration
2024’s guide to AI vs Human in Customer Service: Insights on trends, customer preferences, and balancing tech with human...
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4 min read    |     Collaboration & Productivity
What to Do When Outlook Won’t Send Emails: Troubleshooting Guide
Have you ever found yourself finally sitting down to send those important emails, only to have Outlook punish you for...
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16 min read    |     Collaboration & Productivity
Top 13 LiveChat Alternatives For Your Customer Support Teams in 2024
Seeking top alternatives to LiveChat? Find 13 leading LiveChat alternatives to upgrade your customer engagement.
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13 min read    |     Collaboration & Productivity
Customer Service in Freight Forwarding: A Complete Guide
6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with...
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7 min read    |     Email Management
Troubleshooting Common Google Groups Issues
Google Groups is widely used by many businesses for team collaboration. And it has its benefits. It’s free, it’s part of the Google Workspace and hardly takes 5 minutes to...
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10 min read    |     Collaboration & Productivity
11 Best Team Email Management Software [2024]
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business.  Which is why it’s not surprising to see companies make...
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9 min read    |     Customer Experience
How to Implement a Global Accounts Receivable Helpdesk Process for Your Business
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
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4 min read    |     Collaboration & Productivity
7 Effective Email Templates to Keep Your Manager in the Loop
Ever find yourself scrambling to remember all the great things you did at work when performance review time rolls around?...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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