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Our thoughts on customer service, team collaboration and productivity

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email management
86 posts
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11 min read    |     Customer Service
Top 7 Customer Service Softwares for Ecommerce Businesses
Discover the best customer service software tailored for ecommerce businesses. Assist your customers round the clock, across...
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9 min read    |     Email Management
Gmail Filters 101: Your Definitive Guide To Gmail Filters
Gmail filters 101: Everything you’ve always wanted to know about creating and using Gmail filters to manage emails...
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6 min read    |     Customer Experience
First Response Time Explained: Tips for Delivering Faster Customer Support
First response time is the amount of time taken by a company’s agents to respond to the customer for the very first time. Here...
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7 min read    |     Email Management
Organize and Manage Emails in Google Groups
Google Groups offers a collaborative space for people with similar interests to have discussions.  But it can be a challenging task to manage Google Groups – especially...
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16 min read    |     Customer Service
12 Best Customer Engagement Software [2024]
In today’s world, it’s no longer just about selling things anymore. It’s about making sure your customers have a good experience every time they interact with a brand....
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13 min read    |     Customer Experience
Top 9 Free Helpdesk Ticketing Software of 2024
anaging customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn’t have to break the bank. In this blog, we’ll...
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7 min read    |     Email Management
Labels vs Folders: The Definitive Guide To Organizing Your Inbox
I’ll begin with a confession — I love Gmail labels. If I haven’t made that clear enough, here’s what my personal Gmail...
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6 min read    |     Collaboration & Productivity
A Guide to Email Management With Virtual Assistant
Email management done manually can be time-consuming. Virtual assistants offer a solution by organizing and responding to...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Subscribe
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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