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Our thoughts on customer service, team collaboration and productivity

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email management
101 posts
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7 min read    |     Collaboration & Productivity
The Ultimate Guide to Email Management for YouTubers
How do you handle an inbox overflowing with fan queries, brand deal offers, collaboration requests, and the occasional...
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5 min read    |     Customer Service
10 Effective Abandoned Cart Email Templates to Convert Your Customers
Recover lost sales and engage hesitant shoppers with our collection of 10 effective abandoned cart email templates. Rekindle...
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8 min read    |     Collaboration & Productivity
Multichannel Vs. Omnichannel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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10 min read    |     Shared Inbox
10 Best Knowledge Base Article Templates For Every Business
A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article...
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12 min read    |     Customer Service
Top 10 Issue Tracking Software for 2024
Explore the top issue tracking software for 2023 that improves resolution time. Find the perfect tool to manage and resolve customer issues efficiently.
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10 min read    |     Collaboration & Productivity
A Quick Guide to Merging Multiple Gmail Accounts
Discover how to merge Gmail accounts in a step by step process. Learn about its benefits, challenges, and best practices.
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7 min read    |     Shared Inbox
9 Things to Consider When Switching Help Desks
Switching help desks doesn’t have to be complicated. We discuss nine things you must remember while moving from one help desk to another.
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7 min read    |     Collaboration & Productivity
A Quick Guide to Creating a Group Email in Gmail
If you’re part of a team or manage a team, then it’s quite common that you’d want to broadcast certain messages...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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