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Our thoughts on customer service, team collaboration and productivity

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86 posts
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5 min read    |     Customer Service
The Complete Guide to Average Resolution Time (ART)
When I reach out to a support team for help, what I value most is speed and efficiency. I’ve reached out because I’m having...
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11 min read    |     Collaboration & Productivity
All About Google Workspace Email Forwarding
An ultimate guide to Google Workspace email forwarding: Discover best practices, safety tips, and challenges to automate email forwarding in 2023
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3 min read    |     Customer Service
10 Tips to Overcome Email Overload
Email overload is a common challenge in today’s fast-paced work environment, leading to decreased productivity, increased stress, and a poor work-life balance. ...
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14 min read    |     Email Management
23 Email Management Best Practices and Tips
How much time do you spend managing emails every day? I am sure that number is in ‘hours‘ and not ‘minutes.’ An average professional receives 121...
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10 min read    |     Collaboration & Productivity
Top 10 Gmelius Alternatives for 2024
Gmelius is a collaboration platform that works inside Gmail. It offers a shared inbox tool that helps teams manage queries arriving in group emails such as info@ and support@....
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4 min read    |     Customer Service
Top 10 AI Tools for People Operations
AI tools for people operations are becoming increasingly popular as they help HR teams streamline processes, reduce costs, and improve overall workflow. These tools use artificial...
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12 min read    |     Customer Service
Cloud-based vs On-premise Email Ticketing Software
When it comes to email ticketing systems, businesses are often caught between two key choices: cloud-based or on-premise...
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10 min read    |     Collaboration & Productivity
A Complete Guide to Help Desk Migration
Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.
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Collaboration & Productivity
Company news
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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