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Our thoughts on customer service, team collaboration and productivity

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customer support
235 posts
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12 min read    |     Collaboration & Productivity
Top 7 Internal Ticketing System Software [and their features] in 2024
Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and...
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9 min read    |     Customer Service
Finding the Right Ecommerce Help Desk: A Guide for Online Retailers + 5 Top Help Desks for 2024
Learn everything you need to know about choosing the right ecommerce help desk for your online business. Explore our top picks...
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6 min read    |     Customer Service
How to Integrate QuickBooks with Gmail?
Discover the step-by-step guide to effortlessly integrate QuickBooks with Gmail. Streamline and manage your finances.
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11 min read    |     Customer Service
SaaS Customer Support – Best Practices, Critical Metrics, and More
Discover everything you need to know about delivering exceptional SaaS customer support.
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8 min read    |     Customer Service
Delivering Personalized Customer Service: 5 Tips You Should Try
Personalization is a key differentiator in the business world. Here are 5 tips that you can use to deliver personalized customer...
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14 min read    |     Customer Service
11 Tips for Managing a Remote Customer Service Team
Here are 11 things that you must keep in mind while managing a remote customer service team.
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15 min read    |     Shared Inbox
12 Best Email Ticketing Systems for 2024
In this post, we will first take a look at what an email ticketing system is and then go into the top nine email ticketing systems in 2023.
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15 min read    |     Customer Service
10 LiveAgent Alternatives for Your Customer Support Team in 2024
If you’re looking for a LiveAgent alternative, here are 10 help desk platforms you should consider in 2024.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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