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Our thoughts on customer service, team collaboration and productivity

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customer service
283 posts
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5 min read    |     Customer Service
10 Effective Abandoned Cart Email Templates to Convert Your Customers
Recover lost sales and engage hesitant shoppers with our collection of 10 effective abandoned cart email templates. Rekindle...
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8 min read    |     Customer Service
53 Effective Customer Effort Score (CES) Questions
Customer Effort Score (CES) stands as a beacon of insight, illuminating the realm where customer experience converges with ease...
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9 min read    |     Collaboration & Productivity
63 Live Chat Templates for Customer Support
Live chat is quickly becoming an indispensable tool for businesses aiming to offer top-notch customer service in today’s digital landscape. However, striking the right...
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10 min read    |     Customer Service
10 Best Customer Service Podcasts in 2024
Explore the 10 customer service podcasts – stay updated with the latest trends and strategies to deliver exceptional customer service.
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7 min read    |     Collaboration & Productivity
Multi-channel Vs. Omni-channel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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15 min read    |     Customer Service
5 Real-Life Scenarios of Legendary Customer Service [+ Bonus Examples]
Explore great customer service examples. Learn from the best and boost your brand’s service standards.
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10 min read    |     Shared Inbox
10 Best Knowledge Base Article Templates For Every Business
A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article...
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5 min read    |     Customer Experience
How to Reduce Agent Effort in Customer Service
Low agent effort leads to higher customer delight. Learn three ways to effectively lower agent effort and how you can support your agents.
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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