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Our thoughts on customer service, team collaboration and productivity

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customer service
281 posts
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11 min read    |     Collaboration & Productivity
Mastering Customer Acquisition Cost (CAC): Key Insights and Strategies
Learn effective strategies to calculate, analyze, and reduce customer acquisition cost. Perfect for businesses looking to...
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5 min read    |     Customer Experience
Omnichannel Customer Support 101: Everything You Need To Know
Imagine this for a second: Your customer support is a bustling city subway system. Now, each transport line represents a...
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9 min read    |     Customer Experience
How to stop chatbots from upsetting your customers?
Remember Tay? If you were actively tweeting in 2016, you would have probably heard about Microsoft’s experimental...
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10 min read    |     Email Management
How Gmail Auto Label Can Streamline Your Email Management Workflow
Gmail Auto Labels is a system that allows you to automatically label all incoming email conversations through the use of filters...
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11 min read    |     Customer Experience
Customer Empowerment – What is it, Why is it Important, and How to Achieve it
In this blog post, we give you a comprehensive look at customer empowerment – what it is, why it is important, and how to...
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10 min read    |     Customer Service
Popular Customer Service Channels and How to Optimize Them
Here’s a detailed post on popular customer service channels and how you can optimze them to create remarkable customer...
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6 min read    |     Customer Service
Top 5 Cost-Effective Cloud-Based Ticketing Systems
Explore this list of cost-effective cloud-based ticketing systems to help you pick a budget friendly customer support solution...
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12 min read    |     Customer Service
10 Best Helpshift Alternatives for 2024
Check out our list of Helpshift alternatives for 2024. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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