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Our thoughts on customer service, team collaboration and productivity

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281 posts
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3 min read    |     Product Updates
Hiver Updates: Custom Reports, Workload Distribution & More!
Hey Hiver towners! We’re back with yet another set of product updates – a bunch of features that will help you cut the...
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10 min read    |     Customer Service
6 Essential Customer Service Reports That You Need to Track [+ 3 Bonus Reports]
Here are 6 customer service reports that will help you gauge and improve the quality of your customer service performance and...
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7 min read    |     Customer Experience
5 Ways to Leverage WhatsApp Business for Customer Service
Read on to find out how you can increase and sustain your customer support quality with WhatsApp Business chat support.
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16 min read    |     Collaboration & Productivity
Zendesk vs Help Scout – A Detailed Comparison
This blog offers a side-by-side look at Zendesk’s robust, feature-rich platform and Help Scout’s simpler, more...
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12 min read    |     Customer Service
10 Best Missive Alternatives for 2024
Check out our list of Missive alternatives for 2024. We’ve listed the features, pros, and cons of all these tools to help you make an informed choice.
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4 min read    |     Collaboration & Productivity
How to Leverage SLAs in Ticketing Software to Improve Your Customer Service
In the world of customer service, setting clear expectations is key to maintaining customer satisfaction and loyalty. But how can...
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7 min read    |     Customer Experience
7 Best Free Knowledge Base Software in 2024
Not very long ago, every time we needed an answer to a question, we’d spend hours leafing through pages of books — hoping we stubble upon a tidbit that would help. While it...
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14 min read    |     Customer Service
10 Web-Based Help Desks for 2024
Explore top 10 web-based help desk software for streamlined customer support with comprehensive ticketing, multi-channel, and automation features
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Collaboration & Productivity
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Customer Service
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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