Request a Demo
Contact Us
Watch Hiver in Action Explore All Features
Take Interactive Tours Explore All Features
Take Interactive Tours Explore All Features
Explore All Resources Visit Help Center
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
customer service ticketing
7 posts
Post Picture
9 min read    |     Customer Service
7 Best HIPAA-compliant ticketing systems
In the healthcare sector, safeguarding patient information is not just a priority; it’s a legal and ethical obligation. Think of it as being entrusted with someone’s house...
Post Picture
11 min read    |     Customer Service
12-Step Guide to Choose the Best Customer Service Software
Here’s a detailed 12-step guide to help you choose the best customer service software for your business.
Post Picture
7 min read    |     Collaboration & Productivity
A Guide to Implementing a Ticket Tracking Software for Your Business
When you’re managing hundreds or thousands of customer issues daily, you need a streamlined approach in place. It’s...
Post Picture
4 min read    |     Collaboration & Productivity
How to Leverage SLAs in Ticketing Software to Improve Your Customer Service
In the world of customer service, setting clear expectations is key to maintaining customer satisfaction and loyalty. But how can...
Post Picture
9 min read    |     Customer Service
Why Customer Service Teams Don’t Need Impersonal “Ticketing”
Just because ticketing has been around for decades, doesn’t mean that it’s the best approach today. Let’s look...
Post Picture
10 min read    |     Customer Service
Ticketing Software – Everything You Need to Know (features, benefits, and top alternatives)
Imagine a scenario where your business could streamline and act on every customer query in a timely manner.  It’s not...
Post Picture
6 min read    |     Customer Experience
Choosing the Right Ticketing System: Top Requirements
Today, robust ticketing system is no longer a luxury — it’s a necessity. These systems act as the backbone of customer...
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
View all resources
Post Picture
A Complete Guide to Support Ticket Systems
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
1
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
iconiconiconiconicon
Close button
Get in touch with us
Fill out the form and we'll get back to you.
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store