Request a Demo
Contact Us
Watch Hiver in Action Explore All Features
Take Interactive Tours Explore All Features
Take Interactive Tours Explore All Features
Explore All Resources Visit Help Center Get Product Updates
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
customer experience
182 posts
Post Picture
8 min read    |     Customer Service
10 Strategies to Take Your E-commerce Customer Loyalty to the Next Level
Imagine a small coffee shop that remembers your order every morning. This simple act transforms a routine transaction into a...
Post Picture
16 min read    |     Customer Service
12 Best Customer Engagement Software [2024]
In today’s world, it’s no longer just about selling things anymore. It’s about making sure your customers have a good experience every time they interact with a brand....
Post Picture
13 min read    |     Customer Experience
Top 9 Free Helpdesk Ticketing Software of 2024
anaging customer inquiries and internal support requests efficiently is crucial for any thriving business. Yet, it doesn’t have to break the bank. In this blog, we’ll...
Post Picture
7 min read    |     Customer Experience
Exclusive Research 2022 – 72% of Customers Switch Brands after a Negative Experience
Hiver surveyed over 1200 consumers in the US to understand changing customer needs, support pain points, and factors that drive...
Post Picture
10 min read    |     Customer Experience
What is Customer Perception? Everything You Need to Know About it
Discover what is customer perception, why it matters, and effective strategies to enhance it for sustainable business growth.
Post Picture
6 min read    |     Customer Experience
Ways to Transform Your Customer Support from a Cost Center to Profit Center
Customer support can make money for your business. I heard this on a podcast, and I couldn’t agree more.  Regrettably,...
Post Picture
6 min read    |     Customer Experience
How to Create a Customer-Facing Wiki in 7 Steps
The effectiveness of your customer service is the difference between customers flocking to your brand or fleeing toward the...
Post Picture
11 min read    |     Customer Experience
Top 10 Kayako Alternatives in 2024
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email and...
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
View all resources
Post Picture
A Complete Guide to Support Ticket Systems
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
12
13
14
 . . . 
23
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
icon
Get in touch with us
Fill out the form and we'll get back to you.
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store