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customer experience
63 posts
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10 min read    |     Customer Experience
What Does Great Customer Service Mean to You? Experts Weigh In
We asked 8 customer service experts what great customer service means to them. Use their inputs to deliver memorable customer...
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14 min read    |     Customer Experience
The Complete Guide to Customer Engagement
Here’s a detailed guide to help you understand customer engagement, and craft a successful customer engagement strategy for your brand.
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4 min read    |     Customer Experience
CX Spotlight: In Conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
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8 min read    |     Customer Experience
5 Strategies to Capture and Use the Voice of the Customer
Read on to learn more about what the Voice of Customer (VoC) is and how you can capture and understand it to make better...
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9 min read    |     Customer Service
How to Provide Outstanding Customer Service in Healthcare
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that...
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10 min read    |     Customer Experience
Critical Customer Experience Metrics Nobody Talks About
In this post, we take a deep dive into the important customer experience metrics customer-centric companies need to be tracking.
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5 min read    |     Customer Experience
Can Non-Customer Facing Teams Impact Customer Experience (CX)?
There’s a common misconception that delivering great customer experiences is the responsibility of only support teams. 
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6 min read    |     Customer Experience
Decoding Customer Psychology: Lessons Learned from Top Brands
We get down to the basics of how applying the principles of customer psychology can improve the quality of customer interactions....
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Collaboration & Productivity
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Shared Inbox
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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