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Our thoughts on customer service, team collaboration and productivity

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customer experience
126 posts
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9 min read    |     Customer Experience
How to Implement a Global Accounts Receivable Helpdesk Process for Your Business
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
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8 min read    |     Customer Experience
How Will CX Evolve in 2021? Hear What These Customer Experience Leaders Have to Say
What are the Customer Experience trends that will define 2021? We asked various Customer Experience leaders for their thoughts on...
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5 min read    |     Shared Inbox
Front Pricing: A Detailed Guide
Is Front leaving a dent in your support budget? Explore our Hiver vs Front pricing comparison guide & choose the one that offers more features at the best pricing.
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7 min read    |     Customer Experience
How to create a Unique Value Proposition [5 Real-World Examples]
The reality is most people can’t explain what their company does. Arguably, the single most important part of your business’s...
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9 min read    |     Customer Service
A Guide to Customer Service in Banking and Finance
In this post, we take a detailed look at what ails customer service in banking and finance and what we can do to overcome this.
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2 min read    |     Company news
Hiver Now Delivers 24×7 Customer Support – The Story
Here’s the story of how we transformed our support team to extend 24×7 customer support to all our customers.
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4 min read    |     Customer Experience
CX Spotlight: In Conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
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11 min read    |     Customer Experience
Zendesk vs Freshdesk vs Zoho Desk: Which one to pick?
Picture this: It’s a busy Monday morning, and you log in to your work email only to find it overflowing with customer queries....
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Collaboration & Productivity
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Customer Service
Email Management
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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