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Our thoughts on customer service, team collaboration, and productivity

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customer experience
18 posts
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11 min read    |     Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
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8 min read    |     Customer Experience
The complete guide to building a customer service strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
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3 min read    |     Customer Experience
CX Spotlight: In conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
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3 min read    |     Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
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7 min read    |     Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
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10 min read    |     Productivity
Customer onboarding in SaaS: mistakes and how to avoid them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
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11 min read    |     Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
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6 min read    |     Customer Experience
How to Create Unforgettable Customer Service Moments
Here are 10 essential things your company needs to do in order to truly delight customers and make them your loyal evangelists.
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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