11 min read | Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
9 min read | Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
4 min read | Customer Experience
CX Spotlight: In conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
3 min read | Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
11 min read | Customer Experience
Customer Retention: Why it’s Important & Proven Retention Strategies
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
7 min read | Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
12 min read | Customer Service
Customer Onboarding In SaaS: Mistakes and How To Avoid Them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...