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Our thoughts on customer service, team collaboration, and productivity

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customer experience
23 posts
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11 min read    |     Customer Service
Top 9 features to look for in a customer email management software
Choosing the right customer email management software in 2020 can be a daunting task. In this blog post, we give you a list of must-have...
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9 min read    |     Customer Experience
The Complete Guide to Building a Customer Service Strategy
Need to build a customer service strategy and don’t know where to begin? You’ve come to the right place. Read this guide to...
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4 min read    |     Customer Experience
CX Spotlight: In conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
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3 min read    |     Customer Experience
CX Spotlight: In conversation with Dan Gingiss
We caught up with Customer Experience coach and keynote speaker Dan Gingiss to learn more about his CX journey, ideologies, and inspirations.
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11 min read    |     Customer Experience
Customer Retention: Why it’s Important & Proven Retention Strategies
In this post, we delve into why customer retention is essential and what are the best strategies to help you hold on to your customers.
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7 min read    |     Customer Service
A Five-step guide to improving higher education customer service
Poor customer service in higher education is one of the key reasons for the high school/college dropout rates. In this blog post, we give...
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12 min read    |     Customer Service
Customer Onboarding In SaaS: Mistakes and How To Avoid Them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
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10 min read    |     Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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