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Our thoughts on customer service, team collaboration, and productivity

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customer experience
13 posts
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9 min read    |     Customer Experience
How To Handle Customer Complaints
Handling customer complaints is probably not your favorite part of your customer service job. That’s understandable. Dealing with unhappy, frustrated, or downright angry...
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9 min read    |     Customer Service
How to set challenging (yet achievable) customer service goals
Setting actionable customer service goals can be a game changer. These goals guide your customer support agents who’d, otherwise, end up...
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9 min read    |     Customer Service
Customer feedback: beyond what the users tell you
Customer feedback: Beyond what the users tell you Customer feedback: What can you do with the data you have collected After going through...
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13 min read    |     Customer Experience
How to dramatically improve customer experience (And ways to motivate your team)
Delighting customers takes more than gift coupons and discounts. You must truly empathize with them – make them feel that you care....
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3 min read    |     Customer Service
[Infographic] 17 Customer Service Stats You Want to Know in 2020
Companies are slowly shifting from product-centric to a customer-centric approach. Here are some stats that shed light into why this is so...
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3 min read    |     Customer Experience
CX Spotlight: In conversation with Nate Brown
We met up with Customer Experience thought leader Nate Brown to learn about his CX journey, his CX ideologies, inspirations, and more.
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10 min read    |     Customer Service
How to provide outstanding customer service in healthcare: a step-by-step guide
Healthcare is not the first industry that you think of when you think about customer service. The fact, however, is that Healthcare is all...
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10 min read    |     Productivity
Customer onboarding in SaaS: mistakes and how to avoid them
Most people stop using a product NOT because it is not useful or does not have the capability to solve their problems. They stop because it...
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[Research] Customer support in the eyes of consumers in 2020
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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[Ebook] Productivity handbook for G Suite users
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How to organize your Gmail inbox in 15 minutes: Seventeen secrets
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Google Collaborative Inbox: 5 reasons you should not use it
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Write awesome customer service emails: Rules and templates
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Gmail Labels: everything you need to know
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Everything you need to know about Shared Inbox
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