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Our thoughts on customer service, team collaboration and productivity

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110 posts
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10 min read    |     Shared Inbox
10 Best Knowledge Base Article Templates For Every Business
A knowledge base is important for organising & managing business information. Here are the 10 best Knowledge Base article...
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11 min read    |     Collaboration & Productivity
All About Google Workspace Email Forwarding
An ultimate guide to Google Workspace email forwarding: Discover best practices, safety tips, and challenges to automate email forwarding in 2023
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9 min read    |     Customer Experience
7 Best Free Help Desk Software in 2024
Imagine stepping into a bustling coffee shop on a Monday morning. The choices are plenty, and while you may be familiar with the classic latte or cappuccino, there’s always...
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10 min read    |     Collaboration & Productivity
A Complete Guide to Help Desk Migration
Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.
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4 min read    |     Email Management
Email Security Best Practices: Your Ultimate Guide to Safe Communication
Remember the Gmail phishing attack of 2017? Hackers sent emails to Gmail users, asking them to open a malicious link. The result?...
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8 min read    |     Customer Service
8 Best AI Email Management Tools in 2024
AI email management tools leverage artificial intelligence to streamline email handling in today’s information-intensive environment. By automating tasks like email sorting,...
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15 min read    |     Collaboration & Productivity
Top 9 AI Customer Support Software [2024]
Scale your customer support with AI-powered solutions. As customer numbers grow, so do queries, but AI can assist. Imagine AI managing routine tasks and FAQs, allowing your team...
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5 min read    |     Customer Service
7 Effective Email Templates for Requesting Customer Testimonials
“Harness the power of testimonials to build trust and credibility. Discover effective email templates for authentic...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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