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Shared Inbox
110 posts
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10 min read    |     Collaboration & Productivity
Distribution List vs. Shared Mailbox: What Are the Differences?
Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients....
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9 min read    |     Customer Service
7 Best HIPAA-compliant ticketing systems
In the healthcare sector, safeguarding patient information is not just a priority; it’s a legal and ethical obligation. Think of it as being entrusted with someone’s house...
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11 min read    |     Email Management
5 Best Gmail Response Time Tracking Tools
Looking for a way to improve your email response times? Our latest blog post reviews the top 5 Gmail response time tracking tools that can help. From easy Gmail integration to...
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15 min read    |     Collaboration & Productivity
Decoding Gmail Analytics: Measure Your Email Performance
​​Unravel the power of Gmail Analytics. Understand essential metrics to track, top tools to check out, and common...
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16 min read    |     Collaboration & Productivity
15 Mail Merge Extensions For Google Chrome
Learn what is mail merge and how you can use it to personalize conversations. Also, check out the 15 best mail merge chrome extensions.
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6 min read    |     Customer Experience
How to Create a Customer Feedback Loop to Improve Your CX
Imagine walking into a restaurant and being served a dish you didn’t order. What will you do next? You will return the dish...
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6 min read    |     Shared Inbox
9 Effective Customer Feedback Email Templates to Unlock Better Insights
Getting feedback is crucial in becoming a customer-centric company. Here are 9 email templates that’ll help you collect...
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14 min read    |     Collaboration & Productivity
How to Say Thank You To Your Customers [+14 Free Templates]
Here is how to craft the perfect thank you message for your customers. Find out the benefits, avoid common mistakes, and get free...
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Collaboration & Productivity
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Shared Inbox
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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