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Hiver

Our thoughts on customer service, team collaboration and productivity

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110 posts
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7 min read    |     Customer Experience
Zendesk vs Zoho Desk: Which one is better in 2024?
If you’re in customer service, Zendesk and Zoho Desk are two names that are hard to miss. These platforms have evolved to...
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5 min read    |     Collaboration & Productivity
How to Use Gmail as a CRM
When it comes to customer service, the tools you use can make all the difference. Gmail, renowned for its simplicity and ubiquity, stands as a testament to this. It’s not just...
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7 min read    |     Collaboration & Productivity
9 Best Practices To Manage Your Shared Inbox
For many growing businesses, the shared inbox is a cornerstone, not just for customer support but across various departments. Its ease of setup and scalability make it ideal for...
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13 min read    |     Shared Inbox
11 Best Email Templates for Customer Service in 2024
Discover our carefully curated list of 11 best email templates for customer service. Enhance communication, resolve issues...
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8 min read    |     Customer Service
10 Strategies to Take Your E-commerce Customer Loyalty to the Next Level
Imagine a small coffee shop that remembers your order every morning. This simple act transforms a routine transaction into a...
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11 min read    |     Customer Experience
Top 9 Ways to Improve Your Customer Success Strategy
When it comes to business, particularly in SaaS, the significance of a robust customer success strategy cannot be overstated....
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9 min read    |     Shared Inbox
11 Best Practices To Boost Team Productivity
Think of a kitchen in a top-notch restaurant during the dinner rush: chefs, sous-chefs, and line cooks all in sync, ingredients transforming into culinary masterpieces with...
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9 min read    |     Shared Inbox
9 Steps To Creating The Best Customer Success Journey
Imagine you are going on a cross-country road trip without a map or GPS. You have a destination in mind, but the path to get...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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