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Our thoughts on customer service, team collaboration and productivity

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Email Management
131 posts
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7 min read    |     Collaboration & Productivity
A Quick Guide to Creating a Group Email in Gmail
If you’re part of a team or manage a team, then it’s quite common that you’d want to broadcast certain messages...
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5 min read    |     Collaboration & Productivity
How to Connect Slack with Gmail?
In most workplaces, email is preferred for external communication, while a messaging app like Slack is used for internal communication.  However, there are times when you...
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6 min read    |     Collaboration & Productivity
How to Integrate Asana with Gmail?
Modern work environments rely heavily on project management tools and email services for seamless communication and collaboration.  What if these two platforms could work...
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7 min read    |     Email Management
8 Effective Strategies to Follow Up With Potential Clients
Studies indicate that almost 80% of sales leads require at least 5 follow ups after the initial sales meeting. But nearly 44% of...
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10 min read    |     Customer Experience
How to Implement a Global Accounts Receivable Helpdesk Process for Your Business
Explore our 10 step guide to seamlessly implementing an accounts receivable helpdesk for your business.
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11 min read    |     Collaboration & Productivity
11 Best Team Email Management Software [2024]
Hiver’s latest study found that 77% of customers prefer email over other support channels to contact a business.  Which is why it’s not surprising to see companies make...
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11 min read    |     Customer Experience
Top 10 Kayako Alternatives in 2024
If you’re in customer support, you might be familiar with Kayako. It’s a customer service platform that helps businesses centralize various support channels, like email and...
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14 min read    |     Customer Service
Top 10 Zendesk Alternatives for 2024
If you’ve researched customer support tools, you would’ve definitely heard of Zendesk. There are many businesses that use Zendesk to offer support via voice, live chat, email,...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Subscribe
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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