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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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15 min read    |     Collaboration & Productivity
Everything You Need to Know About Global Help Desks
A comprehensive guide to setting up global help desks: Explore all about their benefits, challenges, and essential components.
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8 min read    |     Customer Service
10 Google Chrome Extensions for creating Email Templates
These 10 Gmail Template Extensions will help you respond to emails faster and drive efficiency.
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16 min read    |     Customer Service
12 Best Customer Engagement Software [2024]
In today’s world, it’s no longer just about selling things anymore. It’s about making sure your customers have a good experience every time they interact with a brand....
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8 min read    |     Collaboration & Productivity
10 Ways to Write Great Knowledge Base Articles
The key to delivering timely customer support is to have quick access to solutions.  But normally in any business, there’s a good chance that information is siloed. The...
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11 min read    |     Customer Service
Top 7 Customer Service Softwares for Ecommerce Businesses
Discover the best customer service software tailored for ecommerce businesses. Assist your customers round the clock, across...
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15 min read    |     Customer Experience
What is a Knowledge Base?
Unlock the full potential of your organization with the ultimate guide to knowledge bases. Whether you’re in Customer Support, HR, Finance, or ITSM, our latest blog post...
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6 min read    |     Customer Experience
17 Customer Service Phrases to Use + 19 You Must Avoid in Customer Support
Words have power, especially in customer service. The phrases you use can either build a lasting relationship or break it in an...
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9 min read    |     Customer Experience
9 most common customer service scenarios (and how to deal with them)
Turn those frowns into smiles and those complaints into commendations. It’s not just about solving problems; it’s...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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