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Our thoughts on customer service, team collaboration and productivity

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Customer Service
324 posts
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15 min read    |     Customer Service
12 Best Help Desk Software [2024]
12 best help desk software to master customer support. Make an informed choice for your business.
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9 min read    |     Customer Service
Everything You Need to Know Before Getting A Saas Help Desk + 5 Top Help Desks in 2024
Discover how a SaaS help desk can streamline customer support, enhance efficiency, and boost client satisfaction for your...
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11 min read    |     Customer Experience
11 Excellent Customer Engagement Strategies
Unlock 11 customer engagement strategies to foster customer loyalty and drive conversions. Your roadmap to building stronger customer relationships starts here.
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9 min read    |     Customer Experience
7 Best Free Help Desk Software in 2024
Imagine stepping into a bustling coffee shop on a Monday morning. The choices are plenty, and while you may be familiar with the classic latte or cappuccino, there’s always...
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7 min read    |     Customer Experience
7 Best Free Knowledge Base Software in 2024
Not very long ago, every time we needed an answer to a question, we’d spend hours leafing through pages of books — hoping we stubble upon a tidbit that would help. While it...
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9 min read    |     Customer Experience
7 Help Desk Automations Every Business Needs to Know
Learn everything you need to know about help desk automation. Also explore the top help desk automations your business needs.
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11 min read    |     Customer Experience
11 Best Help Desk Metrics to Measure and Track in 2024
Help desk metrics help you measure the effectiveness of your customer support team. Here are 11 must-track metrics for 2023.
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10 min read    |     Collaboration & Productivity
A Complete Guide to Help Desk Migration
Master help desk migration with this guide. Learn how to prepare, execute, tackle challenges, and measure the effectiveness of your help desk migration.
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
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