Why Contact Centers Are Getting Popular in Customer Support

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Written by

Reviewed by

Expert Verified

Last update: September 30, 2025
contact center for customer service

Table of contents

    Resources you’ll love:

    • Difference between call centers and contact centers by Twilio
    • NoJitter’s article on how contact centers turn employees into agents
    • Lifesize’s post on Contact Center Best Practices
    • Contact Center Trends for 2022 
    • Gartner’s post on customer loneliness as a contact center call driver
    Meenakshi Nautiyal aka Meenz is a Growth Marketer for Nextiva. She’s passionate about everything SaaS, Startups, and SEO. She has a successful track record of 10+ years scaling organic traffic and inbound leads for various startups. Bibliophile and coffee-lover who dives into art therapy during her free time.

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