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Our thoughts on customer service, team collaboration and productivity

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Collaboration & Productivity
115 posts
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10 min read    |     Collaboration & Productivity
10 ITSM Email Templates: Mastering Scheduled Downtime Communication
If you’re running a business, you’d know that occasional disruptions to your products or services are inevitable....
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15 min read    |     Collaboration & Productivity
Top 9 AI Customer Support Software [2024]
Scale your customer support with AI-powered solutions. As customer numbers grow, so do queries, but AI can assist. Imagine AI managing routine tasks and FAQs, allowing your team...
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7 min read    |     Collaboration & Productivity
7 Best Practices for Accounts Receivable (AR) Automation Software
Efficiency, accuracy, and optimized cash flow — these are the foundational goals of any finance team handling accounts...
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7 min read    |     Collaboration & Productivity
How Can ChatGPT Help With Customer Service in 2024 (Tips, Implementation, and Real-Life Examples)
There’s no doubt that AI chatbots make customer service more efficient. But one of their biggest drawbacks is that they...
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5 min read    |     Collaboration & Productivity
9 Powerful Win-Back Customer Email Templates and Their Importance
Learn how to re-engage customers using these effective win-back email templates
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10 min read    |     Collaboration & Productivity
How to Recommend an Employee: A Comprehensive Guide with 11 Actionable Templates
This article emphasizes essential guidelines for creating effective employee recommendations. It also includes a selection of...
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11 min read    |     Collaboration & Productivity
7 Best Social Media Customer Service Software [2024]
Social media platforms are no longer just for connecting with friends and family. They’re becoming increasingly popular...
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5 min read    |     Collaboration & Productivity
How to Ask an Employer for a Reference: 5 Templates & Tips
This article offers guidance on how to professionally request references from employers. It also includes tailored email...
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
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