Request a Demo
Contact Us
Watch Hiver in Action Explore All Features
Take Interactive Tours Explore All Features
Take Interactive Tours Explore All Features
Explore All Resources Visit Help Center
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Hiver

Our thoughts on customer service, team collaboration and productivity

Categories
dropdown
Collaboration & Productivity
115 posts
Post Picture
13 min read    |     Collaboration & Productivity
Customer Service in Freight Forwarding: A Complete Guide
6 strategies to improve customer service in freight forwarding. Actionable steps that help you build strong relationships with...
Post Picture
10 min read    |     Collaboration & Productivity
Distribution List vs. Shared Mailbox: What Are the Differences?
Shared inbox is a common account for multiple users to manage emails, while a distribution list sends emails to all recipients....
Post Picture
18 min read    |     Collaboration & Productivity
The 10 Best Live Chat Widgets for Your Website
The ultimate guide to live chat widgets. Learn their benefits, integration steps, best tools to try and common pitfalls to avoid.
Post Picture
10 min read    |     Collaboration & Productivity
A Quick Guide to Merging Multiple Gmail Accounts
Discover how to merge Gmail accounts in a step by step process. Learn about its benefits, challenges, and best practices.
Post Picture
6 min read    |     Collaboration & Productivity
Decoding Help Desk Tickets: Understanding Their Role and Impact in Customer Support
Explore the role of a help desk ticket in efficient customer support, streamlined issue tracking, and enhanced service quality.
Post Picture
15 min read    |     Collaboration & Productivity
Decoding Gmail Analytics: Measure Your Email Performance
​​Unravel the power of Gmail Analytics. Understand essential metrics to track, top tools to check out, and common...
Post Picture
16 min read    |     Collaboration & Productivity
15 Mail Merge Extensions For Google Chrome
Learn what is mail merge and how you can use it to personalize conversations. Also, check out the 15 best mail merge chrome extensions.
Post Picture
14 min read    |     Collaboration & Productivity
How to Say Thank You To Your Customers [+14 Free Templates]
Here is how to craft the perfect thank you message for your customers. Find out the benefits, avoid common mistakes, and get free...
Categories
dropdown
All
Collaboration & Productivity
Company news
Customer Experience
Customer Service
Email Management
Finance
Google Workspace
Product Updates
Shared Inbox
Post Picture
Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
Post Picture
[Research] Customer Service Benchmark Report – 2021
Post Picture
Managing shared inboxes: Old-school vs The Hiver Way
Post Picture
[Quiz] How much time are you wasting on emails
Post Picture
[Ebook] How to get Gmail to work as a help desk
View all resources
Post Picture
A Complete Guide to Support Ticket Systems
Post Picture
Live Chat Best Practices: The Ultimate List of Dos and Don’ts
Post Picture
How to stop chatbots from upsetting your customers?
Post Picture
Your Guide to Using a Gmail Shared Inbox for Customer Service
5
6
7
 . . . 
15
Subscribe
quote icon

Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
clutter
quote icon

Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
visitingangels
quote icon

We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

scott
Scott Gellatly
General Manager, itGenius
itgenius
iconiconiconiconicon
Close button
Get in touch with us
Fill out the form and we'll get back to you.
Hiver Chrome StoreHiver Chrome Store
Hiver Apple StoreHiver Play Store