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Our thoughts on customer service, team collaboration and productivity

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Collaboration & Productivity
115 posts
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11 min read    |     Collaboration & Productivity
Customer Success Playbook: A Complete Guide For Your Business
Explore all about Customer Success Playbooks for business growth. Learn about the types of playbooks, elements and strategies to...
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9 min read    |     Collaboration & Productivity
Front vs. Intercom: A Detailed Comparison Guide
Learn about Front vs Intercom in customer support. Compare their features, pricing, and other key aspects.
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15 min read    |     Collaboration & Productivity
Top 17 Customer Success Metrics & How to Track Them
Explore the Top 17 Customer Success Metrics and learn how to track them for greater business growth and customer satisfaction.
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9 min read    |     Collaboration & Productivity
5 Effective Strategies to Improve Cross-Team Communication in Your Organization
Discover five proven strategies to enhance cross-team communication and collaboration within your organization. Improve...
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11 min read    |     Collaboration & Productivity
E-commerce Returns Management: Processes & Best Practices
The holiday season not only sees a surge in the volume of orders but also in returns. So, here is a complete guide to ecommerce...
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16 min read    |     Collaboration & Productivity
Top 13 LiveChat Alternatives For Your Customer Support Teams in 2024
Seeking top alternatives to LiveChat? Find 13 leading LiveChat alternatives to upgrade your customer engagement.
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7 min read    |     Collaboration & Productivity
How to Use Group Mailbox for Efficient Team Collaboration
A group mailbox is a shared email account to enable collaborative communication and information sharing among multiple users...
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7 min read    |     Collaboration & Productivity
Multi-channel Vs. Omni-channel Support – Understanding the Difference
Here is what you need to know about multichannel vs omnichannel customer support. This article will help you take the right...
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Collaboration & Productivity
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Hiver Product Update: Simplify and accelerate approval requests with Hiver’s Approvals feature
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[Research] Customer Service Benchmark Report – 2021
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Managing shared inboxes: Old-school vs The Hiver Way
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[Quiz] How much time are you wasting on emails
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[Ebook] How to get Gmail to work as a help desk
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A Complete Guide to Support Ticket Systems
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Live Chat Best Practices: The Ultimate List of Dos and Don’ts
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How to stop chatbots from upsetting your customers?
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Your Guide to Using a Gmail Shared Inbox for Customer Service
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Hiver has come along as a trustworthy, discerning, and dependable sidekick that has helped us manage our emails better and faster.

brennan
Brennan Hicks
People Operations Project Manager, Clutter
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Hiver is extremely easy to use. We were able to hit the ground running right from day one. Plus, their customer service is fantastic!

luke
Luke Thompson
Co-owner, Visiting Angels - Wisconsin
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We're 100% Gmail. Working on customer queries from Gmail was exactly what we needed. Moreover, moving to Hiver was a painless affair.

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Scott Gellatly
General Manager, itGenius
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