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Freshdesk vs Hiver
Compare how Hiver turns your email inbox into a powerful multi-channel help desk.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why Teams Switch from Freshdesk to Hiver
Do more with Hiver—effortlessly and faster.
Modern, intuitive UX
Teams get started in minutes. The interface is clean and simple to navigate.
AI included in every plan
Setup Hiver AI in less than 10 minutes. Assist agents and automate resolutions across channels. No add-on charges.
Premium support for every customer
24/7 support, a dedicated CSM, onboarding, and training included for free on all plans.
Transparent pricing
All core features start at $25 per user. No surprise hikes or paywalls for essential capabilities.
Built for relationships
Agents have access to unified customer context from 100+ apps, enabling personalized service.
Cluttered UI. Not truly Omnichannel.
Freshdesk forces support teams to switch between tabs to access different channels and features.
AI locked behind higher plans
Most automation and AI features sit behind expensive plans and require longer setup. Plus, users report inconsistent results with AI.
Support often requires paid upgrades
Response times vary by plan, and premium support is typically available as an add-on or higher-tier service.
Costs rise quickly as you scale
Advanced reporting, bots, and stronger automation require expensive upgrades that are 2x or more.
Built for ticket queues
Freshdesk turns conversations into ticket numbers, making the experience feel transactional.
One AI platform, endless possibilities.
What Freshdesk overcomplicates,
Hiver simplifies
Let AI handle the heavy lifting
AI handles triage, routing, and automates resolutions. It also reviews conversations for quality and highlights insights your team can act on.
Deliver great service on every channel
Manage email, chat, voice, WhatsApp, and social messages from one workspace without switching tabs.
Automate workflows and connect your tools
Use rule-based and AI-driven workflows to eliminate manual steps across your support operations. Sync data and trigger actions instantly with 100+ integrations including Salesforce, HubSpot, and Jira.
Reporting that reveals what matters
Monitor response times, workloads, SLAs, and CSAT with clear, real-time dashboards.
What Customer Support Teams
achieve with Hiver
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
See how fast support becomes
when nothing is complicated
No credit card needed
