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Top CX Trends to Drive Revenue in 2025
The economic slowdown is changing the way companies look at investments and the ROI of these investments.
We asked 15 customer service leaders to share their insights on how companies can overcome business challenges in 2023.
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CX leaders weigh in on the top AI trends in support
We once struggled to understand customers’ hearts and minds. Now, better tech and improved processes give CX pros richer, higher-quality, and more abundant data than ever before.
Nate Brown
Co-Founder, CXAccelerator
In 2025, I’ll focus on improving my team’s service quality and efficiency, while enabling customers to self-solve issues through AI, advanced analytics, and other emerging technologies.
Jeremy Watkin
Director of Customer Experience and Support, NumberBarn
Brands hold vast customer and operational data. With AI/ML, they can understand needs, predict challenges, and take proactive steps to improve processes and prevent repeat issues.
Jeremy Watkin
Director of Customer Experience and Support, NumberBarn
CX transitions coupled with effective Change Management strategies is a great combination in your toolkit to drive impactful results.
Steven Van Belleghem
CX Expert and International Keynote Speaker
The research report dives into
- How to smartly leverage technology to predict customer needs
- How to implement ‘Change Management’ while keeping up with changing customer behaviour
- What is SMOT and why is it integral to driving customer retention
- The need to invest in asynchronous customer support channels and where to get started
