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Helpdesk vs Hiver. Built for speed, simplicity, and modern teams
Say hello to Hiver — and compare our AI-first approach to delivering effortless customer service at scale.
Trusted by 10,000+ teams globally
Trusted by 10,000+ teams globally
Why customer support leaders
switch from legacy help desks to Hiver
Do more with Hiver—effortlessly and faster.
Unified channels and modern UX
Manage email, chat, voice, SMS, WhatsApp, and apps in one workspace without switching tools.Teams get started in minutes with a clean, modern interface.
AI that handles real work
Easily setup Hiver AI in less than 10 minutes. Assist agents and automate resolutions across channels.
24/7 support included
Always-on support, onboarding, and training available across all pricing plans.
Transparent pricing. Built for scale.
No limits on users, AI usage, templates, automations, or domains. Plans start at $25/ user with all essential ticketing features included.
Built for relationships
Agents have access to a unified customer timeline and context from 100+ apps.
Deep integrations
Sync data from Salesforce, NetSuite, Jira, QuickBooks, Slack, Trello, and 100+ apps.
Cluttered UI. Not truly Omnichannel.
Legacy helpdesks are not truly omnichannel. They also come with a complicated interface and require extensive training to get started.
Basic or paywalled AI
AI capabilities require higher-tier plans and are harder to set up.
Support costs extra
Premium support and product training requires you to upgrade to the Enterprise plan.
Feature caps all over. Pricing spikes fast.
Templates, custom fields, automations, domains, and users are all tightly restricted. Most essential ticketing features are gated behind premium tiers.
Built for ticket queues
Turns conversations into ticket numbers, making the experience feel transactional.
Workarounds required
Relies on Zapier or custom code for many integrations.
One AI platform, endless possibilities.
Looking for an alternative?
You’ve found it with Hiver
AI that assists across the support lifecycle
Hiver delivers AI-powered triage, automated resolutions, smart reply suggestions, and comprehensive QA checks – all of which you can set up in under 10 minutes. The best part? Hiver AI is included across all plans–no add-ons required.
Offer true omnichannel support from one workspace
Legacy help desks aren’t truly omnichannel and require additional tools for chat, voice, and other channels. Hiver brings all channels together so agents handle tickets in one flow without switching apps. Easily collaborate on support tickets without endless CCs and forwards.
Automations that scale with your team
Help desks caps rules and templates on lower plans. Hiver gives you flexible workflows without volume limits so teams can route, tag, assign, and follow up efficiently. Integrate with 100+ apps to bring customer context directly into your workspace.
Reporting that reveals what matters
Monitor response times, workloads, SLAs, and CSAT with clear, real-time dashboards.
Here's why our customers love us
“Hiver is essentially an “additional person” on my team. We have visibility into every issue’s resolution path and that’s cut down resolution times by 50%”
Nathan Strang, Ocean Freight Operations Manager
90%
cut in tracking times
2x
faster routing
99%
SLA excellence
“Hiver’s ability to track progress in real-time has eliminated unnecessary delays. It has improved our accuracy and speed in processing vendor payments by 45%”
Jill Tarnoff, Sr. AP Specialist
20hrs
Saved per month
Move to a helpdesk that fits the way
your team already works
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